FAQ – ¡Dale Gaia!

FAQ

Frequently Asked Questions (FAQ)

1 – How can I make a purchase?

A: To purchase our products, simply visit our website and select the items you want. Go to: www.dalegaia.com

2 – Do you have a physical store?

A: We do not have physical stores. Our products are available exclusively through our website: www.dalegaia.com

3 – How long does it take for my product to arrive?

A: Our average delivery time is 5 to 20 business days after shipping.

4 – Do you deliver to my region?

A: We deliver nationwide with free shipping.

5 – What payment methods do you accept?

A: We accept payments via bank transfer and credit card. Bank transfer payments can be made online or at authorized locations.

6 – Can I pay in installments via bank transfer?

A: Installment payments are available only for credit card purchases.

7 – Can I generate a second copy of the bank transfer?

A: Yes! If you have not completed the payment yet, we can send you a link to generate a new bank transfer with an updated due date. You may also contact us to request it.

8 – Where do the products come from?

A: Our suppliers are mainly located in China, the Netherlands, and the United Kingdom.

9 – Can I pick up my order in person?

A: No. All orders are delivered to our customers through logistics and shipping companies.

10 – Can I modify my order, add more items, or change the delivery address?

A: Once the order has been billed, we are unable to modify any order details, including the delivery address or product selection.

11 – Do your products have a warranty?

A: We offer a 7-day warranty for all our products. For more information, please visit our Exchanges, Returns & Warranty Policy section.

12 – I purchased more than one product in the same order but only received part of it. Is this normal? Will the other products arrive?

A: Yes, this can happen. Don’t worry! When products are shipped from different suppliers, they may arrive separately. In such cases, you will receive two tracking numbers to monitor your deliveries.

13 – What happens if my delivery is delayed?

A: Don’t worry. We track your order to ensure it arrives at your delivery address. Our average delivery time remains 5 to 20 business days.

14 – I need more help. What should I do now?

A: If you still have questions, please email us via www.dalegaia.com. We will assist you as soon as possible. If you already have an order, please include your order number and identification to speed up the process.

Sincerely,
Customer Support Team