Shipping Policy
¡Dale Gaia! Shipping Policy
The products displayed in our store are shipped by our international suppliers directly to the address provided at checkout at the time the order is completed.
Our shipping method called “Free Shipping”, with a fixed cost of €0.00, has an estimated delivery time of 20 to 45 business days (after the product is dispatched), depending on the destination.
Product dispatch takes place within 3 to 6 business days after payment confirmation in our system.
We guarantee a tracking code so the customer can follow the delivery progress of their order.
Attention: In some cases, this delivery timeframe may be extended by a few additional business days due to delays, strikes, peak periods at the postal service, or other circumstances beyond our control.
Products Subject to Taxes or Customs Fees
Most orders, approximately 99%, are delivered by the postal service to the customer’s address without additional costs. However, in exceptional cases, the order may be subject to customs taxes. In such cases, the postal service will send a notification to the address registered at the time of purchase, informing the customer that the product has been taxed. This notification will indicate the post office where the package must be collected upon payment of the corresponding tax.
In this specific situation, we recommend the following procedure:
Go to the post office indicated in the notification and collect the package. ¡Dale Gaia! is not responsible for refunds of taxes or customs fees.
Postal Dispatch
All purchases made in the store are international and shipped from our distribution center outside Spain. Therefore, they may be subject to customs fees. As mentioned above, payment of these fees is the sole responsibility of the customer.
Payment Confirmation
After the purchase, payment confirmation may take 1 to 3 business days, depending on the selected payment method and the policies of the financial institution.
Logistics Processing
The customer will receive their tracking code by email and through the contact information provided during the purchase.
The timeframe to receive this code is up to 8 business days after payment confirmation.
It is important to always check the products at the time of delivery and refuse the package if the box is not in good condition or shows signs of damage. In such cases, immediately inform our Customer Service team.
Order Delivery
Orders are shipped via the Spanish postal service. However, in some cases—such as recipient absence, delivery-restricted areas, or other reasons—the postal service may leave a notice for the customer to collect the package at the nearest post office.
If the order contains two or more products, they may be shipped in separate packages, with a tracking code assigned to each one.
As this is an international shipment, tracking updates on the postal service’s website may take 5 to 20 business days from the issuance of the tracking code.
Damage caused during transportation is the responsibility of the postal service.
Delivery Address and Returns
The customer must carefully verify the delivery address before confirming the purchase.
If the product is returned due to an incorrect address or insufficient information, it will be the sole responsibility of the customer.
In the event of failed delivery attempts by the postal service, the product will be held at the indicated post office. If the package is not collected within the established timeframe, it will be returned to the sender abroad.
Customs Considerations
As this is an import, any merchandise is subject to customs procedures and fees.
¡Dale Gaia! is not responsible for additional costs (fees, taxes, or charges) applied by the Spanish government to your order.
For any questions regarding delivery timeframes, our team is available through the website’s support channels or by email.
By making a purchase, the customer agrees to the terms and conditions established by ¡Dale Gaia!.